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Tracking Information |
As soon as you received information that you order has been shipped, you can
track it by our system connected with the peruvian postal service - SERPOST ,
please check your information here:
Wants to know if your country have EMS
express delivery service, visit this
page.
We provide with
the WebPages to help you track your order:
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All
rights reserved
No part of this website may be
reproduced, republished, copied, transmitted, or distributed in any
form without INCASTREASURES's expressed
written consent. |
Important:
In Christmas Season deliveries might have delays as high volume of Postal
Service orders.
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Free
Shipping
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All your
retail
products are
Free
Shipping?
Yes, we
currently
offer free
shipping for
all our
retail
orders
worldwide.
For
wholesalers
we apply
different
conditions ,
with great
discount by
even small
amounts. So don't miss this opportunity, no matter how many products do you
order, we will send it free, you won't have to pay nothing more, we send your
products with insurance, just order, wait for the delivery, and no more worries
for you.
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Delivery times
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What is the delivery time for my product?
We
worked hard preparing every detail for you at Incastreasures webpage, so the
delivery time is specified in every product, please realize that most of our
product are handmade and unique. We don't store them in warehouse, they are made
as soon as you buy it, so please take in consideration when you buy ,the
production time of the artisan and being shipped from the heart of the Incas
culture.
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Shipping Methods
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We care for you and offer the best.
We use AIR MAIL service First Class ,for order of more of
2 kilograms we use Air Mail regular, all our order we ship are insured.
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Easy returns and
exchanges:
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If you
don’t like
the product
we can’t
exchange it
,is not in
our policy.
However we can allow
refund or
exchange in
the unlikely
event you
receive your
goods
broken, or
in torn
condition,
or is the
wrong size
or color
please
complete the
returns
procedure
stating
exactly what
the fault
is, also
attach us in
an email a
picture from
the same day
the product
is received.
We won’t be
responsible
nor refund
or Exchange
the products
if your
national
postal
service
damaged the
package.
Please also
inform us if
you want a
refund or
replacement
and we will
contact you
, if you
wish you can
send it back
(we won’t
provide
return
postage
fees) and we
will send
you the
product that
you order by
Regular Air
Mail. DON’T
FORGET TO
send it back
to us unused
and with
original
packaging
within 30
days. No refunds will be available after the 30-day period (since you received
your order) has expired.
Refunds will not be available if the returned products have been damaged or
altered in any way before arriving to INCASTREASURES office, where the package
must be sent.
No refunds or returns on custom orders.
All requests will be processed after our returns department inspects and
verifies the condition of the item. Returns take approximately five business
days to process upon receipt of the item
As a safeguard against potential abuse, INCAS TREASURES reserves the right to
deny a refund to anyone who has made what we determine to be excessive returns.
Exchange and return policies are subject to change without notice.
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Non-Received orders:
|
I
realized I
wrote a
wrong
shipping
address and
didn’t get
my order? Can I
get refund?
No, please
take your
time to be
precise when
writing your
shipping
address. Be sure to indicate the correct mailing address when you are filling
out your order form. We
won’t refund
your payment
if you write
a wrong
shipping
address. INCASTREASURES is not responsible for items that have not been received
due to an incorrect address or change of address.
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| For any aditional information,
please visit our
faq |
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