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Tracking Information

As soon as you received information that you order has been shipped, you can track it by our system connected with the peruvian postal service - SERPOST , please check your information here:

Principal destinations tracking webpages:

We provide with the Webpages to help you track your order:

USPS Tracking System

Wants to know if your country have EMS express delivery service, visit this page

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Shipping

What if my item is faulty on delivery?
In the unlikely event you receive your goods broken, or in torn condition please complete the returns procedure stating exactly what the fault is, also attach us in an email a picture from the same day the product is received. We won’t be responssible nor refund or Exchange the products if your national postal service damaged the package. Please also inform us if you want a refund or replacement and we will contact you , if you wish you can send it back (we won’t provide return postage fees) and we will send you the product that you order by Regular Air Mail.

Can I change my shipping address?
Of course! Please email us in our contact us section and we will amend your details immediately and send confirmation of the change. You only have 3 days from the day you purchase the goods.

I realized I wrote a wrong shipping address and didn’t get my order?
Can I get refund? No, please take your time to be precise when writing your shipping address. We won’t refund your payment if you write a wrong shipping address.

How will my order be delivered?
We dispatch smaller items (from 0.01 to 2.00 kg) 1st class Air Mail, and larger items (up to 2 kg) with Regular Air Mail with a next-day courier service. Please note that goods will need to be signed for, so we recommend where possible to supply your work/daytime address for delivery. A card will be left if delivery cannot be made informing you how to collect your item(s).

Delivery and Postage:

We do our best to keep the website up to date with our stock levels, but sometimes a high demand on some products makes our artisans out of time. Only in this rare situation, we will make contact to advise of a new despatch date – we will leave it to you to decide whether to accept this date or cancel you order for a refund.

All your retail products are Free Shipping?
Yes, we currently offer free shipping for all our retail orders worldwide. For wholesalers we apply different conditions , with great discount by even small amounts.

Are your shipments insured? Do I need to submit additional funds for insurance?
All of our shipments are insured. You do not need to submit additional funds for insurance, as this is included in our shipping fee.

Do you ship to PO Boxes?
Yes.If after sometime your order return  to us unclaimed we won’t refund your payment.

For any aditional information, please visit our faq