What if
my item is
faulty on
delivery?
In the
unlikely
event you
receive your
goods broken,
or in torn
condition
please
complete the
returns
procedure
stating
exactly what
the fault is,
also attach
us in an
email a
picture from
the same day
the product
is received.
We won’t be
responssible
nor refund
or Exchange
the products
if your
national
postal
service
damaged the
package.
Please also
inform us if
you want a
refund or
replacement
and we will
contact you
, if you
wish you can
send it back
(we won’t
provide
return
postage fees)
and we will
send you the
product that
you order by
Regular Air
Mail.
Can I
change my
shipping
address?
Of
course!
Please email
us in our
contact us
section and
we will
amend your
details
immediately
and send
confirmation
of the
change. You
only have 3
days from
the day you
purchase the
goods.
I
realized I
wrote a
wrong
shipping
address and
didn’t get
my order?
Can I
get refund?
No, please
take your
time to be
precise when
writing your
shipping
address. We
won’t refund
your payment
if you write
a wrong
shipping
address.
How will
my order be
delivered?
We
dispatch
smaller
items (from
0.01 to 2.00
kg) 1st
class Air
Mail, and
larger items
(up to 2 kg)
with Regular
Air Mail
with a next-day
courier
service.
Please note
that goods
will need to
be signed
for, so we
recommend
where
possible to
supply your
work/daytime
address for
delivery. A
card will be
left if
delivery
cannot be
made
informing
you how to
collect your
item(s).